Cancellation

COVID Money-back guarantee

If you are not allowed to leave your home because of a Corona regulation, or you are not allowed to enter Austria
There are border closings to Tyrol

Cancellation costs are incurred if you withdraw from a fixed booking

Cancellation costs for a single booking in % of the booked rate (up to 5 pers.)

within 28 days before arrival 30%
within 7 days before arrival 60%
within 2 days before arrival 90%
If booked with a non refundable rate (NR) 100%

Cancellation costs for a group booking in % of the booked rate (from 6 pers.)

within 60 days before arrival 30%
within 28 days before arrival 60%
within 7 days before arrival 90%

Furthermore the general terms and conditions apply.

Download pdf for General Terms and Conditions

Change an existing reservation

If you have a change request for an existing reservation, eg the travel time or number of people changes, then please send us an e-mail with your reservation number and change requests.

We will arrange everything for you and send everything back accordingly.